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English en

Terms and conditions


- Translated automatically by Google translator -



We do not serve children under the age of 18 with an alcohol-containing product.

Our prices are in HUF or EUR and include 27% VAT.

By accepting the GTC, you declare that you and the recipient of the package have reached the age of 18.

- The contract is concluded in Hungarian and Hungarian law is applicable. - 

This document will not be registered (will not be accessible afterwards), will be concluded exclusively in electronic form, will not qualify as a written contract, will be written in Hungarian, and will not refer to a code of conduct. In case of any questions related to the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details.

The scope of these GTC covers the legal relations on the Service Provider's website (https://meglepetesem.hu) and its subdomains. This GTC is continuously available on the following website: https://meglepetesem.hu/aszf and can be downloaded and printed at any time from the following link: Link


1. Service provider details:

Name of the service provider: Fadrusz Kincse Kft.

The registered office of the service provider (and also the place of complaint handling): 1114 Budapest, Fadrusz utca 14 fsz. 2.

Postal address of the company's business activity (shop, location): 1114 Budapest, Fadrusz utca 14 fsz. 2.


Contact details of the service provider, regularly used e-mail address for contacting users: info@meglepetesem.hu

Company registration number: 01-09-891323

Tax number: 14153596-2-43

Name of the authority registering in the register: Fővárosi Törvényszék Cégbíróság

Phone number: + 3630-900-32-02

Language of the contract: Hungarian (This version is only an inaccurate translation into English, for information)


Name, address, e-mail address of the hosting provider:

ShopRenter.hu Kereskedelmi és Szolgáltató Kft.
Headquarters of the hosting provider: 4028 Debrecen, Kassai út 129.
Hosting provider's e-mail address: info@shoprenter.hu
Contact customer service: +36313111048

Domain Provider:

Domain service name: DOTROLL KFT.
Domain service provider's registered office: 1148 Budapest, Fogarasi út 3-5.
Contact customer service: Tel .: +36 - 1 - 432 - 3232
Customer service email: support@dotroll.com

2. Basic provisions:

2.1 Issues not regulated in these Regulations and the interpretation of these Regulations shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code (the “Civil Code”) and the Act on Certain Issues of Electronic Commerce Services and Information Society Services. CVIII of 2001 (Elker. Act) and Act No. 45/2014 Coll. On the detailed rules of contracts between consumers and businesses. (II. 26.) Government Decree. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2 These Regulations shall be valid from the 25th day of the 10th month of 2019 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Regulations (circumstances giving rise to the amendment: change in delivery costs, change in legislation, business interest, changes related to the company). The Service Provider will publish the amendments on the website 11 (eleven) days before they enter into force - during which time the User is entitled to withdraw from the contract or terminate it. By using the website, users agree that all regulations related to the use of the website apply to them automatically.

2.3 The Service Provider reserves all rights with regard to the website, any detail thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.


3. Registration / purchase

3.1 By purchasing / registering on the website, the User declares that he / she has read and accepted the terms and conditions of these GTC and the Data Management Information published on the website, and consents to the data management.

3.2 The user is obliged to provide his / her own, real data during the purchase / registration. In case of untrue or personally identifiable data provided during the purchase / registration, the resulting electronic contract is void. The Service Provider excludes its liability if the User uses its services on behalf of another person with the data of another person.

3.3 The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the data provided by the User incorrectly and / or inaccurately.

3.4 The Service Provider shall not be liable for any damages resulting from the User forgetting his / her password or becoming available to unauthorized persons for any reason not attributable to the Service Provider.

4. The range of products and services that can be purchased

4.1 The displayed products can only be ordered online. The prices shown for the products are in HUF or EUR, they include the VAT prescribed by law, but they do not include the home delivery fee. There is no extra packing fee. Fadrusz Kincse Kft. Reserves the right to change the price.


4.2 In the webshop, the Service Provider shall indicate the name and description of the product in detail, and display a photo of the products. The images displayed on the product data sheet may differ from the actual ones and may be used as illustrations.

4.3 If a special price is introduced, the Service Provider shall fully inform the Users about the special offer and its exact duration.

4.4. for a price of “0” HUF or “1” HUF that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase. In accordance with the domestic case law, a deviation of at least 50% from the market value of the given product or service in either a positive or negative direction is considered a significant deviation. However, we inform consumers that the concept of conspicuous disproportionate value (Section 6:98 of the Civil Code) is not defined by law.

4.5 In the event of an erroneous price as described in point 4.4, there is a striking disproportion between the actual and indicated price of the product, which an average consumer must immediately perceive. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect / erroneous price is considered a void contract.


5. Order process

5.1 After registration, the user logs in to the meglepetesem.hu (or subdomain giftsending.eu) webshop and / or can start the purchase without registration.

5.2 User sets the number of products to be purchased.

5.3 The user adds the selected products to the shopping cart. Users can view the contents of the cart at any time by clicking on the “cart” icon.

5.4 If the User wants to add another product to the cart, select the "continue shopping" button. If you do not want to buy another product, check the number of products you want to buy. You can delete the contents of the cart by clicking on the "delete" icon. To finalize the quantity, the User clicks on the "continue to checkout" icon.

5.5 The user selects the delivery address and then the delivery / payment method, the types of which are as follows:

5.5.1 Payment methods:

With an online bank card: The User has the option to pay the total value of the order online with a bank card through the secure payment system of the financial service provider used by the Service Provider.

By choosing Barion payment, online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. The service provider Barion Payment Zrt. Is an institution under the supervision of the Magyar Nemzeti Bank, its license number: H-EN-I-1064/2013.

With Paypal payment: The User has the option to pay the total value of the order online using the paypal payment method through the secure payment system of the financial service provider used by the Service Provider.

By cash on delivery: The User has the option to pay the total value of the order by cash on delivery to the courier of the Service Provider using the courier service. In this case, you can pay in cash.

Transfer: The user is obliged to transfer the value of the ordered products or the advance to the bank account in the confirmation e-mail within 5 working days. After crediting the amount to the service provider's bank account, the User is entitled to receive the product (s) in the manner specified by him.


Data for bank transfer:

(EUR) Euro

Name: Fadrusz Kincse Kft

IBAN: BE69 9671 9664 9678


Bank name: TransferWise

Address:  Avenue Louise 54, Room S52 Brussels 1050 Belgium


(HUF) Forint:

Name: Fadrusz Kincse Kft

IBAN:  HU29 11711003-21480854-00000000


Bank name: OTP Bank

Address: Hungary, 1051 Budapest, Nádor utca 16.

Payments are processed daily on business days and credited.

From the order to the given e-mail address, we will send an e-invoice in case of bank card payment, in case of transfer and cash on delivery, a fee request containing the data necessary for the transfer. When making a reference, please enter the order number in the notification field. After payment, we will start processing your order. If the fee requester does not arrive within 24 hours after the order on a working day, please contact us at info@meglepetesem.hu.

5.5.2 Shipping cost:

Home delivery:

We mainly use the GLS courier service to send our packages.

Occasionally, we also use other courier services (MPL, DPD, DHL, Fáma, CityExpress or Sprinter courier service).

Home delivery fee throughout Hungary with GLS, MPL, DPD, DHL, Fáma, CityExpress or Sprinter courier service: 1490 HUF / package.

Flower delivery with flower courier is available nationwide 2490 HUF / package

The package may also consist of a flower, a bouquet of flowers, a gift package, a gift basket and a combination thereof.

In case you order both flowers and gifts, both will be delivered separately by courier at different times.

Same day delivery within Budapest 3490 Ft (Not always available, please inquire by phone before ordering.)

Package delivery:

Delivery to PickPackPontra within Hungary: 1490 HUF / package

Delivery to GLS package within Hungary: 1490 HUF / package

Delivery to MPL PosaPontra in Hungary: 1490 HUF / package

Personal collection is only available intermittently.

Free delivery on orders over 30,000 HUF, to 1 delivery address within Hungary, except for flowers. Not valid for same-day or weekend delivery in Budapest.

If you have ordered more than one gift package for 1 delivery address, it counts as 1 package.

If you enter more than one shipping address, we will calculate the shipping fee per shipping address in one order.

Cash on delivery: Cash on delivery fee 690 HUF.

If the customer does not receive the package with cash on delivery, the service provider will invoice the delivery fee of the sent package.

If you provided an incorrect delivery address when ordering and the courier service was unable to deliver the package, we cannot accept any liability. We cannot refund the price of the package or the delivery fee. Please make sure you fill in the correct address.

5.5.3 Delivery abroad:

We only send non-alcoholic products abroad.

We only ship to addresses within the European Union (and the UK) to the following countries:

Slovakia, Slovenia, Austria, Czech Republic, Romania, Croatia

Poland, Germany, Belgium, the Netherlands, Luxembourg, Bulgaria,

Denmark, France, Italy, Ireland

We only send prepaid packages abroad, cash on delivery is not possible. In case of two unsuccessful delivery attempts, e.g. if the recipient does not accept the package or an incorrect address is provided, we will not be able to refund the shipping fee.

Delivery time abroad, usually 3-5 working days after placing an order, maximum 14 working days.

You can find out more about the shipping costs of foreign parcels below. Prices are valid for a package sent to 1 address. For multiple titles, each title is a new item.


GLS courier prices:

The shipping fee is calculated automatically by country based on the weight of the products in the basket.

Zones by Country. General delivery time in brackets (working day).

I. Slovakia (2), Slovenia, Austria, Czech Republic, Romania, Croatia (3)

II. Poland, Germany (3), Belgium, Netherlands, Luxembourg, Bulgaria (3)

III. Denmark, France, Italy (3),, Ireland (5)



Weight (kg)

1.     Zone

2.     Zone

3.     Zone

0.1-5 kg

4990 Ft

6990 Ft

9990 Ft

5.1-15 kg

5490 Ft

7990 Ft

10490 Ft


A gift package usually weighs 1-5 kg. We put a maximum of 15 kg in a parcel cardboard box. If the system detects a weight of more than 15 kg, you will not be able to place your order abroad, in which case you will need to place 2 separate orders.

We deliver our gift packages to the countries marked in green.

Courier service:

Our number one partner is the GLS courier service

GLS Courier Service Name: GLS General Logistics Systems Hungary Package Logistics Ltd.

GLS Courier Service headquarters: 2351 Alsónémedi, GLS Európa u. 2.

GLS Courier Service telephone number: + 36-29 / 88 66 70

GLS Courier Service email address: info@gls-hungary.com

GLS Courier Service Terms and Conditions: Link

In rare cases, we may use other courier services

Sprinter (PickPackPont)

Sprinter Courier Service Name: SPRINTER Courier Service Limited Liability Company

Sprinter Courier Service headquarters: 1097 Budapest, Táblás utca 39.

Sprinter Courier Service Phone Number: 0618812615

Sprinter Courier Service e-mail address: pickpackpont@sprinter.hu

Sprinter Courier Service GTC: Link


Name of courier service: Magyar Posta Zrt.

Headquarters of the courier service: 1138 Budapest, Dunavirág utca 2-6.

Courier service phone number: 06-1-767-8282

Courier service e-mail address: ugyfelszolgalat@posta.hu

Courier service GTC: Link


Name of courier service: DHL Globál Szállítmányációs Kft.

Courier service headquarters: 1185 Budapest, BUD International Airport DHL building (264). intact.

Courier service phone number: +361 245 4545

Courier service email address: Link

Courier service GTC: Link


Name of courier service: DPD Hungária Kft.

Headquarters of the courier service: 1134 Bp. Váci út 33. 2nd floor

Courier service telephone number: 361 5016200

Courier service e-mail address: dpd@dpd.hu

Courier service GTC: Link


Name of courier service: Fáma First Kft.

The seat of the courier service: 1194 Bp. Viola utca 38

Courier service phone number: +3620/3473107

Courier service e-mail address: info@famafutar.hu

Courier service GTC: Link


Name of courier service: CityExpress Courier service 1, Zoltán Pintér EV. 2, Sohajda Zoltán EV

Headquarters of the courier service: 1, 2030 Érd Tokaji u.6. 2, 2030 Érd Nádas u.1.

Courier service phone number: +36307271015

Courier service e-mail address: info@cityexpress.hu

Courier service GTC: Link

5.6 General delivery time within Hungary:

On working days, we collect orders and send them to courier companies at 11:00. Your order placed after 11:00 will only be made on the next working day and handed over to the courier service.

The following delivery times apply when all products are in stock. The "in stock" status indicated in the web store does not always reflect the actual stock. If you order more than 10 pieces, it is worth inquiring about our stock before ordering.

When ordering 1-10 gift packages:

Delivery time within Hungary is usually 1-2 working days, maximum 5 working days.

When ordering 10-30 gift packages: 2-5 working days, maximum 7 working days.

When ordering 30-50 gift packages: 3-6 working days, maximum 9 working days.

When ordering 50-100 gift packages: 3-7 working days, maximum 14 working days.

For more than 100 gift packages, please inquire by phone or e-mail.

If you have individual needs e.g. you want to ask for your own products in the gift packages or ask for logos and engraving, so for reasons beyond our control, the preparation and delivery of the gift packages can take up to several weeks. When ordering, please inquire.

If we are unable to meet the delivery deadline, we will notify you.


Delivery time to another European Union country:

Delivery time for 1 package is usually 3-5 working days, maximum 14 days. If we are unable to meet the delivery deadline, we will notify you.

The courier service will try to deliver twice, we will charge the customer for the return of unpacked packages!

5.7 If there is an error or defect in the products or prices in the webshop, we reserve the right to make corrections. In this case, we will inform the customer of the new data immediately after recognizing or modifying the error. The user can then confirm the order once more or withdraw from the contract.

5.8 The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice (and, if included with the product, the warranty card) is included in the package. The user is obliged to inspect the package in front of the courier upon delivery, and in case of possible damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. Subsequent complaints without minutes will not be accepted by the Service Provider! The packages will be delivered on working days between 8 am and 5 pm.

5.9 After entering the data, the User can send his order by clicking on the “order” button, but before that he can check the entered data again, send a comment about his order or inform us by e-mail about his other wishes related to the order.

5.10 By placing an order, the user acknowledges that his payment obligation arises.

5.11 Correcting data entry errors: Before completing the ordering process, the user can always return to the previous phase, where he can correct the data entered. In detail: During the order it is possible to view or modify the contents of the cart, if the cart does not contain the quantity to be ordered, the user can enter the number of the quantity to be ordered in the data entry field in the quantity column, then press “refresh / refresh cart ”Button. If the User wishes to delete the products in the cart, he / she clicks on the "X" "delete" button. During the order, the User has the possibility to correct / delete the entered data continuously.

5.12 The user will receive a confirmation by e-mail after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 48 hours from the sending of the User's order, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his account.

5.13 The User acknowledges that the confirmation discussed in the previous section is only an automatic confirmation, it does not create the contract. The contract is concluded when the Service Provider notifies the User in another e-mail after the automatic confirmation mentioned in the previous point about the details of the order and its expected fulfillment.

6. Order processing and fulfillment

6.1 Orders are processed during opening hours. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, it will be processed the next day. In all cases, the Service Provider's customer service will confirm electronically when you can fulfill your order.

6.2 General deadline for performance, within 5 working days from the conclusion of the contract.

6.3 Based on the sales contract, the Service Provider is obliged to transfer the ownership of the thing, the User is obliged to pay the purchase price and take over the thing.

6.4 If the seller is a business and the buyer is a consumer and the seller agrees to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the thing. The risk of damage passes to the buyer when handed over to the carrier if the carrier has been entrusted by the buyer, provided that the carrier was not recommended by the seller.

6.5 If the seller company and the buyer are consumers, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the thing available to the buyer (User) without delay, but no later than within thirty days.

6.6 In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional period, the buyer is entitled to withdraw from the contract.

6.7 The User is entitled to withdraw from the contract without setting an additional deadline if

the Service Provider has refused to perform the contract; obsession

the contract should have been performed at the agreed time of performance, and not otherwise, as agreed by the parties or because of the recognizable purpose of the service.

6.8 If the Service Provider fails to fulfill its obligations under the contract because the product specified in the contract is not available to it, it is obliged to inform the User immediately and to refund the amount paid by the User immediately.

7 Right of withdrawal

7.1 Directive 2011/83 / EU of the European Parliament and of the Council and 45/2014 on the detailed rules for consumer-business contracts. (II.26.) Of the Government, the consumer may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal after 1 year. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the communication of this information.

7.2 The Consumer may exercise his right of withdrawal with a clear statement to that effect, or in accordance with 45/2014. (II.26.) Of the Government Decree.

7.3 The period open for exercising the right of withdrawal expires after 14 days from the day on which the Consumer or a third party other than the carrier designated by him takes over the product.

7.4 The consumer may exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5 The cost of returning the product must be borne by the consumer, the company has not borne this cost.

7.6 In the event of exercising the right of withdrawal, the Consumer shall not be liable for any costs other than the cost of returning the product.

7.7 The Consumer does not have the right of withdrawal in the case of a non-prefabricated product which has been produced on the consumer's instructions or at his express request, or in the case of a product which is clearly tailored to the consumer.

7.8 The consumer may also not exercise his right of withdrawal

a. in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that he loses his right of cancellation after performance of the service;

b. in respect of a product or service the price or fee of which cannot be influenced by the financial market undertaking, is subject to possible fluctuations during the period open for the exercise of the right of withdrawal;

c. in respect of a perishable or short-lived product;

d. in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;

e. in respect of a product which, by its nature, is inseparably mixed with another product after transfer;

f. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties when the contract of sale was concluded, but which is not performed until the thirtieth day after its conclusion;

g. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;

h. with regard to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

i. in respect of newspapers, periodicals and periodicals, other than subscription contracts;

j. in the case of contracts awarded by public auction;

k. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, with the exception of a residential service, if a performance date or time limit specified in the contract has been set;

l. in the case of digital content provided on non-tangible media, where the business has commenced performance with the consumer's express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.

7.9 The Service Provider shall refund the amount paid to the Consumer, including the delivery fee, immediately after the return of the product and / or the receipt of the withdrawal statement in accordance with the above legislation, but no later than within 14 days of becoming aware of the withdrawal.

7.10 In the case of a refund, we will use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; no additional costs shall be borne by the Consumer as a result of the application of this method of reimbursement.

7.11 The Consumer is obliged to return the goods to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider.

7.12 In the event of a written withdrawal from the consumer, it is sufficient to send a statement of withdrawal within 14 days.

7.13 The consumer complies with the deadline if he returns or hands over the product (s) before the end of the 14-day period. Return shall be deemed to have been completed within the time limit if the consumer sends the product before the time limit expires.

7.14 The consumer only bears the direct cost of returning the product, unless the business has agreed to bear this cost.

7.15 The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.

7.16 The Service Provider may withhold the refund until the goods (s) have been returned or the Consumer has provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17 If the Consumer wishes to exercise his right of withdrawal, he may indicate this in writing (either with the help of the attached data sheet), by telephone or even in person at one of the Service Provider's contact details. In the case of a written notification by post, the date of posting is taken into account, and in the case of a telephone notification, our indication by telephone is taken into account. In case of signaling by post, the Service Provider accepts signaling as a recommended item or package. You can return the ordered product to the Consumer Service Provider by post or by courier service.

7.18 The consumer is only liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the product.

7.19 45/2014 on the detailed rules of contracts between a consumer and a business. (II.26.) Government Decree is available here.

7.20 Directive 2011/83 / EU of the European Parliament and of the Council is available here.

7.21 The Consumer may also contact the Service Provider with other complaints at the contact details provided in these Regulations.

7.22 The right of withdrawal belongs only to Users who are consumers according to the Civil Code.

7.23 The right of withdrawal does not apply to the company, ie a person who is in the profession, self-employment or business.

7.24 Procedure for exercising the right of withdrawal:

7.24.1 If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to withdraw at the contact details of the Service Provider.

7.24.2 The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. When notifying by post, the date of posting and, in the case of notification by email or fax, the time of sending the email or fax will be taken into account.

7.24.3 In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered met if you send the product before the 14-day deadline (so you do not have to arrive within 14 days). The customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4 However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

7.24.5 In case of sale and purchase of several products, if the delivery of each product takes place at different times, the buyer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product or product consisting of several lots or pieces.

8. Warranty

Defective performance

The debtor will perform incorrectly if the service does not meet the quality requirements set out in the contract or legislation at the time of performance. The debtor will not perform erroneously if the claimant was aware of the error at the time of concluding the contract or should have been aware of the error at the time of concluding the contract.

A clause in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to the warranty and guarantee of supplies to the detriment of the consumer shall be void.

Supplies warranty

8.1 In which cases can the User exercise his right to warranty for accessories?

In the event of faulty performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2 What rights does the User have based on his / her warranty claim?

The User may, at his / her option, make the following supply warranty claims: he / she may request repair or replacement, unless it is impossible to meet the claim chosen by the User or it would entail a disproportionate additional cost for the business compared to the fulfillment of his other claim. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate reduction of the consideration or the defect at the expense of the business. You may transfer from your chosen supply warranty right to another, however, the cost of the transfer shall be borne by the User, unless it was justified or the company gave a reason for it.

8.3 What is the deadline for the User to enforce the supplies warranty claim?

The user is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you may no longer exercise your warranty rights beyond the two-year limitation period from the performance of the contract.

8.4 To whom can you assert your warranty claim?

The User may enforce his supply warranty claim against the Service Provider.

8.5 What are the other conditions for enforcing your warranty rights?

Within six months of the performance, there are no conditions other than the notification of the error to enforce the warranty claim, if the User proves that the product or service was provided by the company operating the webshop. However, after the expiration of six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

Product warranty

8.6 In what cases can the User exercise his product warranty right?

In the event of a defect in a movable thing (product), the User may, at his or her choice, assert a claim for a warranty for supplies or a product warranty.

8.7 What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of a defective product.

8.8 In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

8.9 What is the deadline for the User to enforce his product warranty claim?

The product warranty claim can be asserted by the User within two years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement.

8.10 Against whom and under what other conditions can you assert your product warranty claim?

You can only make a product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.

8.11 In which cases is the manufacturer (distributor) released from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:

the product was not manufactured or marketed in the course of his business, or

the defect was not recognizable in the light of scientific and technical knowledge at the time of placing on the market or

the defect of the product results from the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.

Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.



8.12 In what cases can the consumer exercise his right to warranty?

In case of defective performance, Decree 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) of the Government, the Service Provider is obliged to provide a guarantee if the user qualifies as a consumer.

8.13 What rights does the user have under the warranty and within what period?

The warranty period is one year. The warranty period begins on the date of delivery of the consumer product to the consumer or, if the commissioning is carried out by the distributor or his agent, on the day of commissioning.

Based on your warranty claim at the option of the holder

i. repair or replacement, unless it is impossible to fulfill the chosen warranty or would impose a disproportionate additional cost on the debtor compared to the performance of another warranty, taking into account the value of the service in good condition, the seriousness of the breach and the warranty. caused damage to interests; obsession

ii. may demand a proportionate reduction in the consideration, rectify the defect at the debtor's expense or have it repaired by another, or withdraw from the contract if the debtor has not undertaken the repair or replacement, his obligation cannot be fulfilled (...) or if the creditor his interest in repair or replacement has ceased.

There is no room for withdrawal due to a minor error.

The repair or replacement shall be carried out within a reasonable time, taking into account the characteristics of the thing and the intended use of the right holder, in the interests of the right holder.

8.14 When is a company released from its warranty obligation?

The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, the warranty and guarantee claim and the product warranty and guarantee claim cannot be enforced simultaneously, but the consumer is entitled to the rights arising from the warranty regardless of the rights described in the product and supplies warranty chapters.

8.15 The Service Provider does not have a warranty beyond the warranty period (professionally expected life) for damages resulting from natural wear and tear.

8.16 Furthermore, the Service Provider shall not be liable for any damages resulting from improper or negligent handling, excessive use, or effects other than those specified, or other improper use of the products after the transfer of the risk of damage.

8.17 If the consumer claims a replacement within three working days of the purchase (commissioning) due to the defect of the consumer product, the Service Provider is obliged to replace the consumer product, provided that the defect prevents the intended use.

9. Warranty Claim Procedure

9.1 In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.

9.2 It is the consumer's responsibility to prove the conclusion of the contract (by invoice or even just a receipt).

9.3 The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Section 6: 166 of the Civil Code).

9.4 The Service Provider is obliged to record the consumer's warranty or guarantee claim notified to him.

9.5 A copy of the report shall be provided to the consumer without delay and in a verifiable manner.

9.6 If the Service Provider is unable to declare the fulfillment of the consumer's warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner.

9.7 The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the audit authority.

9.8 The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days.

10. Miscellaneous Provisions

10.1 The Service Provider is entitled to use a contributor to fulfill its obligations. He is fully responsible for his unlawful conduct, as if he had committed the unlawful conduct himself.

10.2 If any part of these Terms becomes invalid, illegal or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts.

10.3 If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Waiver of any right shall be effective only upon express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the essential conditions or stipulations of the Regulations does not mean that it waives its strict adherence to the given condition or stipulation in the future.

10.4 The Service Provider and the User shall try to settle their disputes amicably.

10.5 The parties state that the Service Provider's webshop operates in Hungary and is also maintained here. As the site can also be visited from other countries, the users expressly acknowledge that the applicable law in relation to the user and the Service Provider is the Hungarian law. If the user is a consumer, then Pp. Pursuant to Section 26 (1), the court of the defendant's (consumer's) domicile shall have exclusive jurisdiction over the consumer in disputes arising from this contract.

10.6 The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User's citizenship, residence or place of establishment.

10.7 The Service Provider shall not apply different conditions to the payment transaction with regard to the payment methods accepted by the User related to the User's citizenship, residence or place of establishment, place of payment account, place of establishment of the payment service provider or place of issue of the cash substitute payment instrument within the Union. due to.

10.8 Within the internal market, the Service Provider complies with the measures against unjustified territorial content restriction and other forms of discrimination based on the customer's citizenship, residence or place of establishment, as well as Regulations (EC) No. 2006/2004 and (EU) 2017/2394 and 2009 /. REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending Directive 22 / EC


11. Complaint handling procedure

11.1 The aim of our store is to fulfill all orders in the right quality, with the complete satisfaction of the customer. If the User still has a complaint regarding the contract or its performance, he / she may submit his / her complaint to the above telephone, e-mail address or by letter.

11.2 The Service Provider shall immediately investigate the oral complaint and remedy it if necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position and provide a copy to the customer.

11.3 You will respond to the Service in writing within 30 days. It shall state the reasons for rejecting the complaint. The Service Provider shall keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.

11.4 You are informed that if your complaint is rejected, you may initiate an official or conciliation procedure with your complaint, as follows:

11.5 The Consumer may lodge a complaint with the Consumer Protection Authority:

11.6 Decree No. 387/2016 on the designation of a consumer protection authority. (XII. 2.) of the Government, the district office and the district office of the county seat act in administrative matters in the first instance, and the Pest County Government Office acts with national competence in the second instance. Contact details of the district offices: http://jarasinfo.gov.hu

In the event of a complaint from the Consumer, he has the opportunity to contact a conciliation body, the contact details of which can be found here:

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone numbers: (76) 501-525, (76) 501-500

Fax number: (76) 501-538

Name: Mátyus Mariann

E-mail address: bkmkik@mail.datanet.hu;

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Mailing address: 7602 Pécs, Pf. 109.

Phone number: (72) 507-154

Fax number: (72) 507-152

Name: Dr. József Bodnár

E-mail address: bekelteto@pbkik.hu;

Békés County Conciliation Board

Address: 5601 Békéscsaba, Penza ltp. 5.

Phone numbers: (66) 324-976, 446-354, 451-775

Fax number: (66) 324-976

Name: Dr. László Bagdi

E-mail address: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: (46) 501-091, 501-870

Fax number: (46) 501-099

Name: Dr. Péter Tulipán

E-mail address: kalna.zsuzsa@bokik.hu;

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

Name: Dr. György Baranovszky

E-mail address: bekelteto.testulet@bkik.hu;

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: extension (62) 554-250 / 118

Fax number: (62) 426-149

Name: László Dékány, Zoltán Jerney

E-mail address: bekelteto.testulet@csmkik.hu;

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: (22) 510-310

Fax number: (22) 510-312

Name: László Kirst

E-mail address: fmkik@fmkik.hu;

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10 / a.

Telephone number: (96) 520-202; 520-217

Fax number: (96) 520-218

Name: László Horváth

E-mail address: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Petőfi tér 10.

Phone number: (52) 500-749

Fax number: (52) 500-720

Name: Dr. Zsolt Hajnal

E-mail address: info@hbkik.hu;

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Mailing address: 3301 Eger, Pf. 440.

Telephone number: (36) Extension 416-660 / 105

Fax number: (36) 323-615

Name: Tünde Pintérné Dobó

E-mail address: tunde@hkik.hu;


Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8.

Phone number: (56) 510-610

Fax number: (56) 370-005

Name: Dr. Lajkóné dr. Judit Vígh

E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

Name: Dr. György Rozsnyói

E-mail address: kemkik@kemkik.hu;

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9 / a

Phone number: (32) 520-860

Fax number: (32) 520-862

Name: Dr. Erik Pongó

E-mail address: nkik@nkik.hu;

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2. em. 240.

Phone number: (1) -269-0703

Fax number: (1) -269-0703

Name: dr. Károly Csanádi

E-mail address: pmbekelteto@pmkik.hu

Website address: www.panaszrendezes.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna utca 6.

Phone number: (82) 501-000

Fax number: (82) 501-046

Name: Dr. Ferenc Novák

E-mail address: skik@skik.hu;

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: (42) 311-544, (42) 420-180

Fax number: (42) 311-750

Name: Görömbeiné dr. Katalin Balmaz

E-mail address: bekelteto@szabkam.hu;

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661

Fax number: (74) 411-456

Name: Tibor Mátyás

E-mail address: kamara@tmkik.hu;

Iron County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Telephone number: (94) 312-356

Fax number: (94) 316-936

Name: Dr. Zoltán Kövesdi

E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Budapest u. 3.

Telephone number: (88) 429-008

Fax number: (88) 412-150

Name: Dr. László Óvári

E-mail address: vkik@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

Name: dr. Csaba Koczka

E-mail address: zmbekelteto@zmkik.hu

11.7 The Conciliation Body shall be responsible for the out-of-court settlement of consumer disputes. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall advise on the rights and obligations of the consumer.

11.8 In the event of a cross-border consumer dispute related to an online sales or online service contract, only the conciliation body operating under the auspices of the Budapest Chamber of Commerce and Industry shall have jurisdiction.

11.9 In the event of a consumer complaint, you can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After registration, the consumer can submit his complaint via the online website at: http://ec.europa.eu/odr

11.10 The Service Provider is obliged to cooperate in the conciliation body proceedings. In this context, it shall send its reply to the conciliation body and ensure the participation of the person authorized to reach an agreement at the hearing. If the registered office or premises of the company are not registered in the county of the chamber operating the territorially competent conciliation body, the obligation of the company to cooperate includes offering the possibility of concluding a written agreement according to the needs of the consumer.

11.11 If the consumer does not turn to a conciliation body or the procedure is unsuccessful, the consumer has the opportunity to go to court to settle the dispute. The action must be brought by means of an application containing the following information:

the court seised;

the names, domiciles and legal status of the parties and of the parties' representatives;

the right to be enforced, stating the facts on which it is based and the evidence thereof;

the data from which the jurisdiction and jurisdiction of the court can be determined;

a firm request for a court decision.

The application must be accompanied by the document or a copy thereof, the content of which is relied on as evidence.




12. Copyright

12.1 Once meglepetesem.hu (subdomain giftsending.eu), as a website, qualifies as a copyright work, it is prohibited to download (duplicate), re-transmit to the public, otherwise use, electronically store, process and sell the content or any part thereof appearing on the meglepetesem.hu website in writing. without your consent.

12.2 Even in the case of written consent, any material may be taken over from the meglepetesem.hu (subdomain giftsending.eu) website and its database only with reference to the given website.

12.3 The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and the Internet advertising spaces.

12.4 Adaptation or decryption of the content or certain parts of the meglepetesem.hu (subdomain giftsending.eu) website is prohibited; unfair use of user IDs and passwords; use any application that can be modified or indexed on the meglepetesem.hu website or any part thereof.

12.5 The name meglepetesem.hu (subdomain giftsending.eu) enjoys copyright protection, its use, except for the reference, is possible only with the written consent of the Service Provider.

12.6 The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image and HUF 20,000 gross per word. The user acknowledges that this penalty is not excessive and browses the site with this in mind. In the event of a copyright infringement, the Service Provider uses a notarized fact certificate, the amount of which is also passed on to the infringing user.


13. Privacy Policy

The privacy policy of the website is available at Link

Withdrawal statement

(fill in and return only in case of intention to withdraw from the contract)

Recipient (name, postal address, e-mail address, fax number, telephone number):

I, the undersigned, declare that I will withdraw from the sale of the following goods:

Date of order / date of receipt:

Name of consumer (s):

Address of consumer (s):

Signature of the consumer (s) (only in writing):


Budapest, 22/11/2020