Weboldalunk használatával jóváhagyja a cookie-k használatát a Cookie-kkal kapcsolatos irányelv értelmében.
Menu

Language

Hungarian hu
English en
Your are here: > Home >

Terms of purchase

Terms of purchase

 

- Translated automatically by Google translator -

- Legally the Hungarian version is correct -

 

5. Order process

5.1 After registration, the user logs in to the meglepetesem.hu (subdomain giftsending.eu) webshop and / or can start the purchase without registration.

5.2 User sets the number of products to be purchased.

5.3 The user adds the selected products to the shopping cart. Users can view the contents of the cart at any time by clicking on the “cart” icon.

5.4 If the User wants to add another product to the cart, select the "continue shopping" button. If you do not want to buy another product, check the number of products you want to buy. You can delete the contents of the cart by clicking on the "delete" icon. To finalize the quantity, the User clicks on the "continue to checkout" icon.

5.5 The user selects the delivery address and then the delivery / payment method, the types of which are as follows:

5.5.1 Payment methods:

With an online bank card: The User has the option to pay the total value of the order online with a bank card through the secure payment system of the financial service provider used by the Service Provider.

With Paypal payment: The User has the option to pay the total value of the order online using the paypal payment method through the secure payment system of the financial service provider used by the Service Provider.

By cash on delivery: With the exception of December, the User has the opportunity to pay the total value of the order by cash on delivery to the courier of the Service Provider using the courier service. In this case, you can pay in cash.

Transfer: The user is obliged to transfer the value of the ordered products or the advance payment to the bank account in the confirmation e-mail within 5 working days. After crediting the amount to the service provider's bank account, the User is entitled to receive the product (s) in the manner specified by him.

Data for bank transfer:

(EUR) Euro

Name: Fadrusz Kincse Kft

IBAN: BE69 9671 9664 9678

BIC: TRWIBEB1XXX

Bank name: TransferWise

Address:  Avenue Louise 54, Room S52 Brussels 1050 Belgium

 

(HUF) Forint:

Name: Fadrusz Kincse Kft

IBAN:  HU29 11711003-21480854-00000000

Swift: OTPVHUHB

Bank name: OTP Bank

Address: Hungary, 1051 Budapest, Nádor utca 16. 

 


Payments are processed daily on business days and credited.

From the order to the given e-mail address, we will send an e-invoice in case of bank card payment, in case of transfer and cash on delivery, a fee request containing the data necessary for the transfer. When making a reference, please enter the order number in the notification field. After payment, we will start processing your order. If the fee requester does not arrive within 24 hours after the order on a working day, please contact us at info@meglepetesem.hu.

5.5.2 Shipping cost:


We mainly use the GLS courier service to send our packages.

Occasionally, we also use other courier services (MPL, DPD, DHL, Fáma, CityExpress or Sprinter courier service).

Home delivery fee throughout Hungary with GLS, MPL, DPD, DHL, Fáma, CityExpress or Sprinter courier service: 1490 HUF / package.

Flower delivery with flower courier nationwide 2490 HUF / package

The package may also consist of a flower, a bouquet of flowers, a gift package, a gift basket and a combination thereof.

Package delivery:

Delivery to PickPackPontra within Hungary: 1490 HUF / package

Delivery to GLS package within Hungary: 1490 HUF / package

Delivery to MPL PosaPontra within Hungary: 1490 HUF / package

We do not have business premises, therefore, there is no possibility of personal collection.

Free delivery for orders over 30,000 HUF, to 1 delivery address within Hungary.

If you have ordered more than one gift package for 1 delivery address, it counts as 1 package.

If you enter more than one shipping address, we will calculate the shipping fee per shipping address in one order.

Cash on delivery: Cash on delivery fee 690 HUF.

If the customer does not receive the package with cash on delivery, the service provider will invoice the delivery fee of the sent package.

If you provided an incorrect delivery address when ordering and the courier service was unable to deliver the package, we cannot accept any liability. We cannot refund the price of the package or the delivery fee. Please make sure you fill in the correct address.

 

5.5.3 Külföldre szállítás:

 

 

We only deliver to addresses within the European Union, to the following countries:

Slovakia, Slovenia, Austria, Czech Republic, Romania, Croatia

Poland, Germany, Belgium, the Netherlands, Luxembourg, Bulgaria

Denmark, France, Italy, Ireland

 

 

 

We only send prepaid packages abroad, cash on delivery is not possible. In case of two unsuccessful delivery attempts, e.g. if the consignee does not accept the package or an incorrect address is provided, we will not be able to refund the shipping fee.

Delivery time abroad, usually 3-5 working days after placing an order, maximum 14 working days.

You can find out more about the shipping costs of foreign parcels below. Prices are valid for a package sent to 1 address. For multiple titles, each title is a new item.

GLS courier prices:

The shipping fee is calculated automatically by country based on the weight of the products in the basket.

Zones by Country. General delivery time in brackets (working day).

1.Slovakia (2), Slovenia, Austria, Czech Republic, Romania, Croatia (3)

2.Poland, Germany (3), Belgium, the Netherlands, Luxembourg, Bulgaria (3

3.Denmark, France, Italy (3), Ireland (5)

 

 

Weight (kg)

1.     Zone

2.     Zone

3.    Zone

0.1-5 kg

4990 Ft

6990 Ft

9990 Ft

5.1-15 kg

5490 Ft

7990 Ft

10490 Ft

 

A gift package usually weighs 1-5 kg. We put a maximum of 15 kg in a parcel cardboard box. If the system detects a weight of more than 15 kg, you will not be able to place your order abroad, in which case you will need to place 2 separate orders.

 

Courier service:

 

Our partner # 1: GLS courier service

Name of the data processor: GLS General Logistics Systems Hungary Csomag- Logistikai Kft.

The registered office of the data processor: 2351 Alsónémedi, GLS Európa u. 2.

Telephone number of the data processor: + 36-29 / 88 66 70

The e-mail address of the data processor is info@gls-hungary.com

Data processing rules and information of the data processor: Link

 

Sprinter (PickPackPont)

Name of courier service: SPRINTER Courier Service Limited Liability Company

The seat of the courier service: 1097 Budapest, Táblás utca 39.

Courier service phone number: 0618812615

Courier service e-mail address: pickpackpont@sprinter.hu

Courier service GTC: Link

 

MPL

Name of courier service: Magyar Posta Zrt.

Courier service headquarters: 1138 Budapest, Dunavirág utca 2-6.

Courier service phone number: 06-1-767-8282

Courier service e-mail address: ugyfelszolgalat@posta.hu

Courier service GTC: Link

 

DHL

Name of courier service: DHL Globál Szállítmányációs Kft.

Courier service headquarters: 1185 Budapest, BUD International Airport DHL building (264). intact.

Courier service telephone number: +361 245 4545

Courier service email address: Link

Courier service GTC: Link

 

DPD

Name of courier service: DPD Hungária Kft.

Headquarters of the courier service: 1134 Bp. Váci út 33. 2nd floor

Courier service telephone number: 361 5016200

Courier service e-mail address: dpd@dpd.hu

Courier service GTC: Link

 

FAMA

Name of courier service: Fáma First Kft.

The seat of the courier service: 1194 Bp. Viola utca 38

Courier service phone number: +3620/3473107

Courier service e-mail address: info@famafutar.hu

Courier service GTC: Link

5.6 General delivery time within Hungary:

On weekdays, at 10:00, we collect and then send orders to courier companies. Your order will be placed after 10:00 only on the next working day and handed over to the courier service.

When ordering 1-10 gift packages:

Delivery time within Hungary is usually 1-2 working days, maximum 5 working days.

When ordering 10-30 gift packages: 2-5 working days, maximum 7 working days.

When ordering 30-50 gift packages: 3-6 working days, maximum 9 working days.

When ordering 50-100 gift packages: 3-7 working days, maximum 14 working days.

For more than 100 gift packages, please inquire by phone or e-mail.

If you have individual needs e.g. you want to ask for your own products in the gift packages or ask for logos and engraving, so for reasons beyond our control, the preparation and delivery of the gift packages can take up to several weeks. When ordering, please inquire.

5.

If we are unable to meet the delivery deadline, we will notify you.

Delivery time to another European Union country:

Delivery time for 1 package is usually 3-5 working days, maximum 14 days. If we are unable to meet the delivery deadline, we will notify you.

The courier service will try to deliver twice, the cost of returning unpacked packages will be charged to the customer!

5.7 If there is an error or defect in the products or prices in the webshop, we reserve the right to make corrections. In this case, we will inform the customer of the new data immediately after recognizing or modifying the error. The user can then confirm the order once more or withdraw from the contract.

5.8 The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice (and, if included with the product, the warranty card) is included in the package. The user is obliged to inspect the package before the courier upon delivery, and in case of any damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. Subsequent complaints without minutes will not be accepted by the Service Provider! Packages are delivered on working days between 8 am and 5 pm.

5.9 After entering the data, the User can send his order by clicking on the “order” button, but before that he can check the entered data again, send a comment about his order or send us another e-mail request.

5.10 By placing an order, the user acknowledges that his payment obligation arises.

5.11 Correcting data entry errors: Before completing the ordering process, the user can always return to the previous phase, where he can correct the data entered. In detail: During the order it is possible to view or modify the contents of the cart, if the cart does not contain the quantity to be ordered, the user can enter the number of the quantity to be ordered in the data entry field in the quantity column, then press "refresh / refresh cart ”Button. If the User wishes to delete the products in the cart, he / she clicks on the "X" "delete" button. During the order, the User has the possibility to correct / delete the entered data continuously.

5.12 The user will receive a confirmation by e-mail after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 48 hours from the sending of the User's order, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his account.

5.13 The User acknowledges that the confirmation discussed in the previous section is only an automatic confirmation, it does not create the contract. The contract is concluded when the Service Provider notifies the User in another e-mail after the automatic confirmation mentioned in the previous point about the details of the order and its expected fulfillment.

 

6. Order processing and fulfillment

6.1 Orders are processed during opening hours. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, it will be processed the next day. In all cases, the Service Provider's customer service will confirm electronically when you can fulfill your order.

6.2 General deadline for performance, within 5 working days from the conclusion of the contract.

6.3 Based on the sales contract, the Service Provider is obliged to transfer the ownership of the thing, the User is obliged to pay the purchase price and take over the thing.

6.4 If the seller is the business and the buyer is a consumer and the seller agrees to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the thing. The risk of damage passes to the buyer upon delivery to the carrier if the carrier has been entrusted by the buyer, provided that the carrier was not recommended by the seller.

6.5 If the seller is a buyer and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the thing available to the buyer (User) without delay, but no later than within thirty days.

6.6 In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional period, the buyer is entitled to withdraw from the contract.

6.7 The User is entitled to withdraw from the contract without setting an additional deadline if

the Service Provider has refused to perform the contract; obsession

the contract should have been performed at the agreed time of performance, and not otherwise, as agreed by the parties or because of the recognizable purpose of the service.

6.8 If the Service Provider fails to fulfill its obligations under the contract because the product specified in the contract is not available to it, it is obliged to inform the User immediately and to refund the amount paid by the User immediately.

7 Right of withdrawal

7.1 Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for consumer-business contracts. (II.26.) Of the Government, the consumer may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal after 1 year. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the communication of this information.

7.2 The Consumer may exercise his right of withdrawal with a clear statement to that effect, or in accordance with 45/2014. (II.26.) Of the Government Decree.

7.3 The period open for the exercise of the right of withdrawal expires 14 days from the day on which the Consumer or a third party other than the carrier designated by the Consumer takes over the product.

7.4 The consumer may exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.5 The cost of returning the product must be borne by the consumer, the company has not borne this cost.

7.6 In the event of exercising the right of withdrawal, the Consumer shall not be liable for any costs other than the cost of returning the product.

7.7 The consumer does not have the right of withdrawal in the case of a non-prefabricated product which has been produced on the consumer's instructions or at his express request, or in the case of a product which is clearly tailored to the consumer.

7.8 The consumer may also not exercise his right of withdrawal

 

the. in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service as a whole;

b. in respect of a product or service the price or fee of which cannot be influenced by the financial market undertaking, is subject to possible fluctuations during the period open for the exercise of the right of withdrawal;

c. in respect of a perishable or short-lived product;

d. in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;

e. in respect of a product which, by its nature, is inseparably mixed with another product after transfer;

f. in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties when the contract of sale was concluded, but which is not performed until the thirtieth day after its conclusion;

g. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;

h. with regard to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

i. in respect of newspapers, periodicals and periodicals, other than subscription contracts;

j. in the case of contracts awarded by public auction;

k. in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, with the exception of a residential service, if a performance date or time limit specified in the contract has been set;

l. in the case of digital content provided on non-tangible media, where the business has commenced performance with the consumer's express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.

7.9 The Service Provider shall refund the amount paid to the Consumer, including the delivery fee, immediately after the return of the product / or the receipt of the withdrawal statement in accordance with the above legislation, but no later than within 14 days of becoming aware of the withdrawal.

7.10 In the case of a refund, we will use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

7.11 The Consumer is obliged to return the goods to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider.

7.12 In the event of a written withdrawal from the consumer, it is sufficient to send a statement of withdrawal within 14 days.

7.13 The consumer complies with the deadline if he returns or hands over the product (s) before the end of the 14-day period. Return is considered to have been completed on time if the consumer sends the product before the deadline.

7.14 The consumer only bears the direct cost of returning the product, unless the business has agreed to bear this cost.

7.15 The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.

 

7.16 The Service Provider may withhold the refund until the goods (s) have been returned or the Consumer has provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17 If the Consumer wishes to exercise his right of withdrawal, he may indicate this at one of the Service Provider's contact details in writing (either with the help of the attached data sheet), by telephone or even in person. In the case of a written notification by post, the date of posting is taken into account, and in the case of a telephone notification, the indication of the telephone. In case of signaling by post, the Service Provider accepts signaling as a recommended item or package. You can return the ordered product to the Consumer Service Provider by post or courier service.

7.18 The consumer is only liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the product.

7.19 45/2014 on the detailed rules of contracts between a consumer and a business. (II.26.) Government Decree is available here.

7.20 Directive 2011/83 / EU of the European Parliament and of the Council is available here.

7.21 The Consumer may also contact the Service Provider with other complaints at the contact details provided in these Regulations.

7.22 The right of withdrawal belongs only to Users who are consumers according to the Civil Code.

7.23 The right of withdrawal does not apply to the company, ie a person who is in the course of his or her profession, self-employment or business.

7.24 Procedure for exercising the right of withdrawal:

7.24.1 If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to withdraw at the contact details of the Service Provider.

7.24.2 The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. When notifying by post, the date of posting and, in the case of notification by email or fax, the time of sending the email or fax will be taken into account.

7.24.3 In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the notification of his statement of withdrawal. The deadline is considered met if you send the product before the 14-day deadline (so you do not have to arrive within 14 days). The customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4 However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

7.24.5 In case of sale and purchase of several products, if the delivery of each product takes place at different times, the buyer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product or product consisting of several lots or pieces.

Search